How can we contact you? Do you have a physical storefront?
Yes, we are located in Kenner, LA. Our store information is below. Not all items in the online store are available in store.
3205 Georgia Ave
Kenner, LA 70065
What is your return policy for online purchases?
Our return policy is EXCHANGES ONLY or store credit. If you wish to return an item, you must email us for a return authorization, and the item or items will need to be shipped back to us within seven days of receipt, no exceptions. We do not credt for intial shipping charges, and the customer is responsible for the shipping charges for any returns as well as any subsequent orders resulting from exchange or store credit. All sales are final for custom design orders.
When will my order ship?
Your order will ship within 1-4 business days, unless it is a custom order or a different ship time is listed on our home page. If we are out of stock on item, we will contact you via email.
How will my order be shipped?
We ship USPS Priority Mail so you can expect to receive your order within 2-5 business days once it is shipped. If you prefer another carrier (FedEX or UPS) or expedited shipping (overnight, 2 day, 3 day), please contact us and we will provide you with a shipping quote. We currently ship only within the United States
What is the difference between rhinestones and rhinestuds?
A rhinestone is a faceted transparent crystal with a mirror backing. The transparency combined with the mirror backing creates a very brilliant display, so rhinestones sparkle a lot. A rhinestud is not transparent. Rather, it is a facetted metallic stone made to resemble a rhinestone. The metallic finish makes them sparkle, and they look great. Yet, they will not be as brilliant as a rhinestone because they do not refract light. Rhinestuds are a little more economical. We use both rhinestones and rhinestuds. Believe it or not, some colors, like purple and gold, actually look better as rhinestuds. And for a little lagniappe, rhinestuds that are smooth and not faceted are called nailheads. Please note that the rhinestones we use in our designs may contain a small amount of lead so they are suitable only for use by adults and adult apparel. They are not suitable for children or children's apparel. Click here for more info.
What if there is a mess up in my transfer such as a missing stone, a wrong color stone or a stone out of place?
We carefully check each and every transfer before it is shipped, but ocassionally we may overlook things such as a missing stone, a stone that shifted slightly out of place, or even a mismatched color. That is why we send a bag of replacement stones. These things are very easy to fix. You can simply take a pair of tweezers to place a single missing stone, or to remove a mismatched stone to replace with the right one. Also if a stone shifted out of place during shipping, you can simply fix it with a pair of tweezers. Although we try our best to carefully check each transfer to make sure it is perfect, we are only human so sometimes we may miss something. We apologize for this, so if you have a questions about repairing a transfer, please do not hesitate to call us at 504-888-9461.
What can the transfers be applied to?
First, transfers are only suitable for use by adults and are for adult apparel only. Our transfers are not intended for children or for children's apparel. Transfers can be applied to any fabric that can withstand 300F (Please note that rhinestones will not adhere to materials that have been treated for wrinkle or stain resistance, have moisture or dry wick technology, sizing treatment, or preservative treatment. Check with the manufacturer if you are unsure whther your garment has been pretreated with anything before applying. Heavy polar fleece also does not allow rhinestones to adhere well). These include cotton, wool, lycra, stretch velour, nylon, denim, linen, and polyester. We recommend to check garment tags prior to applying heat or testing a small area with an iron prior to applying a transfer. We assume no responsibility to damage to garments during the application process.
How do I apply transfers?
The best way to apply rhinestone or rhinestud transfers is with a heat press. If you do not have a heat press, you can use an iron. If you are in the New Orleans area, you can bring your own shirt (adult shirts only, we do not apply transfers to children's clothes) to our store to have a design applied for $3.00 in addition to the price of the transfer. Please note, we generally do not apply transfers to your garments that contain ruffles, buttons, zippers, or heavy seams, garments made of fleece, garments that have instructions for low iron. If you have such a garment we will need to see it first to determine whether or not if it is acceptable